Refund & Cancellation Policy

1. Overview

At Home Link Ent. ("Company", "we", "us", or "our"), we strive to provide the highest quality TV mounting and installation services. Because our primary offering is a service rather than a physical product, our refund policy is structured around cancellations, workmanship guarantees, and hardware replacements.

2. Cancellations and Rescheduling

We understand that plans change. If you need to cancel or reschedule your installation appointment, we require a minimum of 24 hours' notice prior to your scheduled time window.

• With 24+ Hours Notice: Any deposits paid in advance will be fully refunded or transferred to your new appointment date.
• Less than 24 Hours Notice: Cancellations made within 24 hours of the appointment may be subject to a cancellation fee or forfeiture of any upfront deposit to cover the technician's reserved time.
• No-Shows: If our technician arrives at the scheduled location and nobody is present to grant access, the appointment will be considered a no-show, and a trip fee may be applied.

3. Completed Services

Due to the nature of our business, labor charges for completed services are generally non-refundable.

However, we stand by our workmanship. If you are unsatisfied with the installation, or if the mounting is determined to be improperly leveled or unsecured due to our error, you must notify us within 30 days of the service date. We will send a technician back to your location at no additional labor cost to correct the issue. Refunds for completed labor will only be considered on a strict, case-by-case basis if we are completely unable to remedy the situation.

4. Hardware and Equipment

If you purchased a TV mount, cables, or other hardware directly from HomeLinkEnt as part of your installation:

• Defective Hardware: If the hardware provided by us is found to be defective within 30 days, we will replace it and remount your TV at no extra charge.
• Customer-Provided Hardware: We do not offer refunds, warranties, or free remounting for failure of brackets or hardware that you (the customer) purchased elsewhere and provided to our technicians to install.

5. Processing Refunds

Approved refunds will be processed back to the original method of payment. Please allow up to 7-10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution.